How do I purchase art from GreenhouseGallery.com?

When you find a piece of art you are interested in, click on the "Buy Now" button on the same screen.  This will add the selected artwork to your shopping cart.  You may add as many pieces of art as you would like to your shopping cart.  When you are ready to complete your purchase, click on "Shopping Cart Contents" to display your cart and then click on "Checkout."  You will then be guided through the easy purchase process.

Is my information secure?

We ensure that buying online is easy and secure.  By using an encrypted communication channel, your credit card and other personal information is scrambled in transit. No other party can view this data.  In addition, we will never share ANY of your personal information with any other business or individual.  Your information remains ABSOLUTELY confidential.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard, and Visa.  You can also pay via check or wire transfer, but these arrangements would have to be made offline.

May I order offline instead?

Of course! You may order by phone by calling 1-800-453-8991 Tuesday-Saturday 10 am - 6 pm Central Time.  You will instantly be connected with one of our knowledgeable consultants.  We have been in business for more than twenty years-- our consultants have a combined total of more than 50 years in the art business!  Fax ordering is also available by dialing 1-210-828-6669. Please be sure to include your name, phone number, and both e-mail and home addresses (and an alternate shipping address, if applicable).

How do I know if the piece I'm interested in is available for purchase?

In general, everything on our web site is available for purchase.  However, since we do operate a physical gallery as well, it is possible that a piece may be on "hold" for another client or in rare cases may have been sold and not taken off the site yet.  We update our site AT LEAST once a day and more if possible to minimize these rare cases.  If a piece is on "hold" for another client, then it will immediately be put on "hold" for you if the other client should choose not to purchase the piece.  THE SALE IS FINALIZED WHEN YOU RECEIVE YOUR EMAIL CONFIRMATION FROM US.

When will my credit card be charged?

To ensure that the painting is taken off the market as soon as possible, we will debit your card for cost of the artwork, ground shipping and applicable sales tax as soon as we receive your order.  You will be emailed a total including the shipping amount.  The email will include the date when the painting will be shipped to you.  You will have the opportunity to respond to this email to change the shipping date or method.

Will my purchase be taxed?

ONLY artwork delivered to residents of Texas is taxed.

Will my artwork arrive framed?

Most paintings offered on GreenhouseGallery.com are framed.  Our expert art consultants carefully choose complementary frames for each painting.  Each piece has a notation that clearly displays whether or not it is framed.  In fact, most framed pieces have a link next to the image that will show you the framed view of the painting.  Of course, sculpture is not framed.

How is the artwork shipped?

In most cases, we rely on express carriers such as Federal Express, UPS, or BAX Global.  Unless you specify otherwise, we ship primarily using Federal Express ground service.  The normal transit time is four business days from the date the artwork is shipped.  This usually works out to about one week from the day you order the painting.  If you need the artwork faster, it is probably best to call to confirm your order and request overnight or 2-day shipping.

How much does shipping cost?

Since each piece is unique, shipping costs are determined on a per-artwork basis. Costs are calculated based on the size and fragility of the artwork (which dictates the sort of crating or packaging necessary), the distance shipped, and the type of carrier used. A shipping total is disclosed via e-mail within 48 hours of your purchase. Our shipping coordinator strives to deliver the lowest rates possible for safe and reliable handling to ensure that your purchase arrives in its original condition.  In general, most pieces range between $25 to $50 to ship.  Estimated shipping costs for PAINTINGS are shown in the chart below.

How soon will my artwork be shipped?

Once your order is confirmed, we will ship the artwork immediately.  In general, we ship the next business day after your order is received.  We are closed on Sundays and Mondays, so orders received on Friday, Saturday, or Sunday usually ship on Tuesday.

How long will it take to arrive?

In most cases, no longer than a week.  In some RARE cases, an artwork may not be available for shipment for 3-4 weeks because it is part of a continuing exhibit, show, or portfolio presentation. (You will be notified within 48 hours of your purchase if such a delay is anticipated.) Once we ship the artwork, you can expect delivery within four days in most cases.

What if my artwork arrives damaged?

If upon opening the package you discover that the artwork is damaged, call 1-800-453-8991, and a customer care representative will guide you through your options. These include replacing the damaged work, selecting a credit toward another purchase, or receiving a full refund.

What if I don't like it? May I return it?

Of course! Our primary goal is to make our customers happy.  If, for any reason, you decide not to keep your purchase, you may return it for an exchange or full refund of the cost of the artwork within five (5) days of receipt. We require that artwork be returned in its original packaging to ensure safe shipment. 

PLEASE NOTE A RARE EXCEPTION:  If an artwork is taken off the market during a continuing exhibition prior to the opening reception, we cannot accept returns.  If you are unsure about purchasing an artwork that is part of a continuing exhibition, it may be safer to wait until the end of the exhibition so that you would not be obligated if you did not like the painting.

What if I cancel my order before I receive it?

Please notify us immediately of your decision at 1-800-453-8991. You will be responsible for charges incurred for shipping. At your instruction, we will either refund the purchase price to your credit card account, or apply the credit to your next purchase.